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Invoice download or account shows wrong currency

Symptom​

Invoice download fails (broken link or 404), or the account page or invoice shows the wrong currency (e.g. USD instead of EUR, or wrong symbol/placement).

Applies To​

  • Current Divi Membership release
  • Invoices and account membership/payment tables

Likely Causes​

  1. Currency not set or wrong — Payment currency is selected under Payment Gateways. Business supplies the company details printed on the invoice, and Invoice controls numbering and labels.
  2. Invoice URL or permissions — Invoice download URL may be incorrect, expired, or blocked; or user may not have permission to download that invoice.
  3. Caching or old data — Cached pages or old invoice records may show a previous currency or broken link.

Fix​

Step 1: Confirm currency and invoice details​

  1. Go to Divi Engine → Divi Membership → Payment Gateways and confirm Currency.
  2. Open Business and confirm the company name, address, tax details, and contact details printed on invoices.
  3. Open Invoice and confirm numbering, labels, logo, and footer.
  4. Save, then create a test payment. New invoices and the account payment table should use the selected gateway currency.

Step 2: Check invoice download behaviour​

  1. As a member with an existing invoice, go to the account area and try Download (or equivalent) for one invoice.
  2. If the link fails:
    • Confirm the member account URL and permalink settings are correct (see Account page 404).
    • Check whether any security or firewall plugin is blocking the download URL or query parameters.
    • Ensure the user is logged in and has access to that invoice (e.g. their own subscription).

Step 3: Clear cache and recheck​

  1. Clear any site or browser cache.
  2. Have the member log out and log back in, then open the account page and invoice list again.
  3. If the plugin stores invoice or currency data in transients or options, a support fix or update may be needed for existing records; new invoices should use the corrected currency.

Verify​

  • Payment Gateways shows the correct currency, and Business / Invoice show the intended invoice details.
  • In the member account, the invoices table shows amounts in the expected currency and format.
  • Downloading an invoice opens or downloads the file (e.g. PDF) without a 404 or permission error.

Collect for Support​

If the fix does not work, collect:

  • Divi Membership version and confirmation that Business and Invoice currency are set under Divi Engine → Divi Membership.
  • Whether the problem is display only (wrong symbol/currency on screen) or download (link broken or 404).
  • The exact URL when clicking the invoice download (if possible) and any error message.
  • Whether the issue affects all members or specific invoices.

What's Next​