Troubleshooting
Introduction
This section helps you diagnose and fix common issues with Divi Membership. Each guide follows a consistent structure: symptom, likely causes, step-by-step fix, verification, and what to collect if you need support.
Top issues
- Account or membership page returns 404 or wrong URL — Permalinks and the separate membership, account, and member slugs under Endpoints.
- Payment failed or Stripe form not showing — Gateway validation, Stripe v3 vs Legacy, and form display.
- License not activating or notice persists — License key in Divi Engine → License and clearing cached keys.
Other troubleshooting guides
- Free trial or coupon not applying — Plan restrictions and coupon validity.
- Invoice download or account shows wrong currency — Currency display and invoice URL fixes.
What's Next
- FAQ — Quick answers to common questions.
- Settings — Divi Engine → Divi Membership for General, Endpoints, Payment Gateways; Divi Engine → License for the license key.
- Installation — Reinstall or verify plugin and license.